Frequently asked questions
Everything you need to know about SiteOpsy. Can't find what you're looking for? Email us at support@siteopsy.io.
Getting Started
What is SiteOpsy?
SiteOpsy is an uptime monitoring platform for websites and APIs. It checks your endpoints at configurable intervals (as fast as every 30 seconds), detects downtime automatically, and sends you alerts via email, Slack, or custom webhooks.
How do I get started?
Sign up for a free account at app.siteopsy.io — no credit card required. Add a monitor by entering a URL, pick a check interval, and choose an alert channel. You'll be monitoring in under a minute.
Do I need to install anything?
No. SiteOpsy is a fully hosted web application. There's nothing to install, configure on your server, or maintain. Just add your URLs and we handle the rest.
Can I monitor APIs, not just websites?
Yes. On Pro and Business plans, you can create API monitors with full HTTP request configuration — custom methods (GET, POST, PUT, DELETE, etc.), headers, request bodies, and assertions to validate responses.
Plans & Billing
Is there a free plan?
Yes. The Free plan includes 3 monitors, 1 alert channel, 5-minute check intervals, and 7 days of data retention. It's free forever — no credit card needed, no trial expiration.
Can I change plans at any time?
Absolutely. Upgrade or downgrade through your account settings at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.
What happens if I exceed my plan's monitor limit?
Your existing monitors continue working normally. You just won't be able to add new ones until you upgrade to a higher plan or remove some existing monitors.
Do you offer annual billing?
Yes. Annual billing saves you approximately 17% compared to monthly billing — roughly equivalent to getting 2 months free per year.
What payment methods do you accept?
We accept all major credit cards and PayPal through Paddle, our payment processor. Paddle also handles tax collection and invoicing for all supported regions.
Is there a free trial for paid plans?
Yes. All paid plans include a free trial period so you can test the features before being charged.
Can I get a refund?
Yes. We offer refunds within 14 days of your initial purchase if the service doesn't meet your expectations. See our Refund Policy for full details.
Monitoring & Alerts
How often does SiteOpsy check my endpoints?
Check intervals range from 30 seconds to 30 minutes, depending on your plan. Free: 5 min minimum. Starter: 3 min. Pro: 1 min. Business: 30 seconds.
How does SiteOpsy detect downtime?
We send HTTP requests to your endpoints. If the response status is not a 2xx (for websites) or doesn't match your expected status code (for APIs), or if the request times out after 30 seconds, the check fails. After 2 consecutive failures, an incident is opened.
Why does it wait for 2 failures before alerting?
To prevent false positives. A single failed check could be caused by a transient network issue, a brief server hiccup, or a temporary DNS problem. Requiring 2 consecutive failures ensures you only get alerted for real downtime.
What alert channels are supported?
Three types: Email (via SMTP), Slack (via Incoming Webhook), and Custom Webhooks (POST request with optional HMAC-SHA256 signature). You can configure multiple channels and route them per-monitor.
Can I control which alerts go to which monitors?
Yes. You link specific alert channels to specific monitors. Each link has separate toggles for downtime notifications and recovery notifications. So your production API can alert Slack while your blog only sends emails.
Do I get notified when a service recovers?
Yes. When a monitor goes back up, the incident resolves automatically and recovery notifications are sent to all linked alert channels that have recovery notifications enabled.
Teams & Security
Can I invite my team?
Yes. Invite teammates via email. Invitations include a unique token link that expires after 7 days. You can assign roles: Owner, Admin, Member, or Viewer.
What's the difference between the roles?
Owner: full control including billing and org deletion. Admin: manage monitors, alerts, members, and settings. Member: create and manage monitors and alerts. Viewer: read-only access to dashboards and history.
Is my data secure?
Yes. All data is encrypted in transit (TLS) and at rest. We use row-level security policies in our database, secure password hashing, and HMAC-SHA256 verification for webhooks. Each organization's data is fully isolated.
How long is my monitoring data kept?
Data retention depends on your plan: Free (7 days), Starter (30 days), Pro (90 days), Business (1 year). After the retention period, data is automatically and permanently deleted.
Technical
What happens if SiteOpsy itself goes down?
We monitor our own infrastructure and have health endpoints with crash alerting. If our backend experiences an issue, our team is notified immediately via independent channels. We're designed for high availability.
Can I pause a monitor during maintenance?
Yes. Pause any monitor from the dashboard. Paused monitors don't run checks and won't trigger incidents or alerts. Resume when your maintenance window is complete.
What timeout does SiteOpsy use for checks?
Each HTTP check has a 30-second timeout. If your server doesn't respond within 30 seconds, the check is marked as failed with a timeout error.
Can I include custom headers in API checks?
Yes. API monitors support custom request headers, request bodies, and specific HTTP methods. You can replicate exactly how your clients call your API.
Still have questions?
We're happy to help. Reach out and we'll get back to you as soon as possible.